The Klub Terms of Use

1. Acceptance of Terms

By accessing, browsing, or using any part of The Klub's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.

2. Membership Eligibility

• You must be at least 18 years old to join The Klub.
• By registering for an account, you represent that the information provided is accurate and complete.

3. Bookings & Services

a. Bookings:

• Bookings made via The Klub platform are subject to availability and confirmation by third-party service providers.
• You are responsible for verifying the booking details, such as guest names, dates, and room types.

b. Payment Terms:

• All payments are securely processed through Stripe. The Klub does not store your payment details.
• Payment for bookings will be required in full at the time of booking. Refundable bookings will be governed by the policy outlined at the booking details page.

c. Cancellations & Amendments:

• Cancellation policies are determined by the service provider and are outlined at the time of booking. Refunds, if applicable, are processed according to the service provider's terms.
• Modifications to bookings, including changes to dates or guest names, are subject to availability and may incur additional fees.

4. KLUB Loyalty Program

The Klub offers a loyalty program designed to reward members for their bookings and engagement with our platform.

a. Earning KLUB Points:

• Members earn KLUB Points based on booking value, with different earning rates depending on membership tier.
• Points are credited after the stay or activity is completed.

b. Using KLUB Points:

• Points can be redeemed as partial discounts on future bookings or for experiential benefits like room upgrades.
• Points do not expire, giving members flexibility to use them whenever they choose.

5. Cookies & GDPR Compliance

a. Cookies:

• We use cookies and similar tracking technologies (such as Mixpanel) to improve your experience on The Klub platform. Cookies are small files placed on your device to collect standard internet log information and visitor behavior information.
• When you use The Klub Services, we may collect information from you automatically through cookies or similar technology. For further details, please refer to our Privacy Policy.

b. Your Data Rights (GDPR):

In compliance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: You can request access to the personal data we store about you.
• Right to Rectification: You can request corrections to inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data, except where retention is required by law.
• Right to Object: You have the right to object to the processing of your data for specific purposes (e.g., marketing).

6. Responsibilities & Conduct

You agree to use The Klub Services only for lawful purposes. You are prohibited from:

• Engaging in fraudulent or deceptive behavior.
• Sharing your account login details with unauthorized parties.
• Misusing the platform for unauthorized bookings, including duplicate reservations.

7. Liability & Limitations

a. General Liability:

• The Klub acts as an intermediary between users and third-party service providers.
• We are not liable for the performance or non-performance of services provided by hotels or other third parties.
• The Klub will not be responsible for any damages, injury, or losses incurred during your stay or use of third-party services booked through the platform unless directly caused by our negligence.

b. Limitation of Liability:

• The Klub's total liability, in any case, will be limited to the total amount paid by you for the specific booking in question.
• We are not liable for indirect or consequential losses, including loss of profits or goodwill.

8. Force Majeure

The Klub will not be responsible for any failure to fulfill obligations due to events beyond our control, such as natural disasters, strikes, or governmental regulations.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting on the website. Your continued use of the Services after changes are made indicates your acceptance of the revised Terms.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Kingdom. Any disputes arising from the use of The Klub's Services will be resolved in the courts of the United Kingdom.

11. Contact Information

For any inquiries or assistance, please contact us at:support@theklub.world